Terms and Conditions

2.1 You may use the Website's services only if you have reached the legal age as defined by the laws applicable to you and are at least 18 years old. By accepting these Terms, you confirm that you meet the age requirements. If you are under 18, you must immediately leave the Website.

2.2 The Company makes no guarantees regarding the legality of your use of the Website, particularly if online gambling is prohibited, regulated, or unregulated in your jurisdiction. It is your sole responsibility to be aware of and comply with the online gambling laws of your country at all times. Before registering an account and before each subsequent use, you must verify whether online gambling is legal in your jurisdiction. By using the Website, you confirm that online gambling is legally permitted in your location. If gambling becomes illegal or restricted in your jurisdiction, you must immediately close your account and cease using the Website's services.

2.3 Residents of the following countries (the "Excluded Jurisdictions") are prohibited from registering an account or depositing funds on the Website: Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, and Côte d'Ivoire.

The Company reserves the right to update the list of Excluded Jurisdictions at its sole discretion without prior notice. Any changes will be published on the Website, and you must regularly review the Terms to ensure you are not located in an Excluded Jurisdiction. If you reside in or are physically present in any of these jurisdictions, you agree not to register or use the Website. If you have already created an account while in an Excluded Jurisdiction, you must immediately close it.

2.4 In addition to the Excluded Jurisdictions listed above, certain game providers featured on the Website may impose their own territorial restrictions on access to their software. These restrictions are outlined in the "Additional Territorial Restrictions" section of these Terms. By accessing and using such software, you confirm that you are not a resident of a restricted jurisdiction as specified by the respective game providers

3.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• using the Website for commercial purposes or in someone else’s name or interest;
• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
• using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets;
• colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;
• using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;
• engaging in money laundering, terrorism financing or any other criminal activity;
• threatening, harassing or abusing other customers or members of our staff;
• attempting to attack, gain unauthorized access to, or hinder operation of, the Website, the servers on which the Website is stored, or any server, computer or database connected to the Website, attempting to circumvent our security systems;
• attempting to copy, reverse engineer, decompile, modify, derive source code or other information from the software connected to, or used by, the Website, as well as attempting to remove or obscure any proprietary notices placed on such software, or use it for any other purpose than personal entertainment;
• attempting to sell or transfer your account to other persons or to acquire accounts of other persons.

3.2 You agree not to bring harm to the Website or its reputation.

3.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

3.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

• immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
• permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
• void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
• void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;
• contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.

3.5 The Company retains the right to notify the responsible government bodies as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as financial institutions in case of a suspected fraudulent, illegal or otherwise suspicious activity. For your part, you agree to provide full cooperation to investigations of such activities.

4.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.

4.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment.

4.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

• any error that you made by entering the wrong information;
• any kind of fraud, false or misleading activity;
• the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;
• any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;
• using your account for purposes that may be considered illegal according to the applicable legislation;
• any operations and transactions that are conducted after correct input of your username and password;
• any unsanctioned use of data connected to you or your account;
• inability to use the Website or absence of access to it for any reason;
• any action or transaction that is performed by a third party using your username and password;
• low quality of access (or lack of access) to the Website;
• any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider;
• loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company or any other company that is regulating payments;
• any electronic communication that was not received;
• the result of any action on behalf of the government or force majeure circumstances;
• participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;
• any errors, omissions, typos, bugs in the Website or the software used therein;
• any direct or indirect result of your breach of the Terms.

5.1 The Company reserves the right to modify the Terms at its discretion, at any time.

5.2 Any changes to the Terms will become effective from the date specified in the updated Terms. It is your responsibility to review the Terms regularly to stay informed of any updates when using the Website.

5.3 By continuing to use the Website after any changes are made to the Terms, you indicate your acceptance of these changes, regardless of whether you have received a direct notification or reviewed the updated Terms. If you do not agree with any of the changes, you must immediately cease using the Website.

6.1 You may contact our customer service by email: support@stonevegas.com.

6.2 Complaints are handled in the customer service and could be handled to other departments of the Company in cases when the customer service cannot solve the case immediately. The customer shall be reasonably informed about the state of his/her complaint.

6.3 A “dispute” is defined as any complaint which:

• relates to the outcome of the customer’s gambling transaction;
• is not resolved at the first stage of the Company’s complaints procedure.

6.4 Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: complaints@stonevegas.com

6.5 In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:

• Account username;
• Full name as registered on the account;
• Email the complaint from the registered email address;
• Email subject to contain COMPLAINT reason;
• A detailed summary/explanation of the complaint;
• Specific dates and times associated with the complaint.

6.6 Upon receipt of the required information to process the dispute, the Complaints Resolution Committee will revise your case and provide you with an answer regarding the presented issue.

6.7 We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.

6.8 If you are unsatisfied with the resolution of your complaint by the Complaints Resolution Committee please feel free to explore further external dispute resolution options here.

6.9 You acknowledge and agree that you are contracting exclusively with the Company for provision of all services available on the Website. You agree not to bring any claim or dispute to or against any third party involved in the operation of the Website, including, without limitation, suppliers of software, games, odds, payment providers, payment processors and payment agents.

7.1 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time. By making use of these games you warrant that you are not a resident of the respective restricted jurisdictions as outlined in this section below.

7.2 NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria,Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong,Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

7.3 In addition to the above, Planet of the ApesVideo Slot is unavailable for Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

7.4 Vikings Video Slot is not available in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

7.5 Narcos Video Slot is not available in the following jurisdictions: Indonesia, South Korea.

7.6 Street Fighter Video Slot is not available in the following jurisdictions: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

7.7 Additionally, Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) can only be played in the following jurisdictions: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg,Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.